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Zolasuun

Frequently Asked Questions

Everything you need to know about Zolasuun sweaters: shipping, returns, care, payment.

Orders ship within [x] working days in metropolitan France. The exact timeframe is shown at checkout.
You have 14 days to change your mind. Email [contact email] and we'll send you the instructions.
Cold wash (30 °C max), low spin, dry flat on a towel. Skip the tumble dryer and iron inside out.
Our knits are pre-shrunk, but hot washing harms any wool. Cold = happy sweater.
Card payments through our European provider. Your banking data never touches our servers.
We currently ship to metropolitan France; Europe is coming soon.
Limited drops like the Alpine sherpa are made in small runs — once they're gone, they're gone. Join the newsletter for the next one.
Email us at [contact email]; we answer Monday to Friday.
FAQ | Zolasuun